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SHIPPING & DELIVERY POLICY

Effective Date: 9 August 2025

NON-NEGOTIABLE POLICY: Shipping is provided only on the terms set out in this SHIPPING & DELIVERY POLICY. If you do not agree, do not place an order. See also the TERMS OF SALE.

1. SCOPE

This policy applies to all orders placed with AURICLE via our website or by direct invoice. Website use is governed by the TERMS OF SERVICE.

2. CARRIERS AND SERVICE OPTIONS

  • United Kingdom: You may select Royal Mail or DHL at checkout (where offered).
  • International (outside UK): Orders are shipped via DHL.

Available services shown at checkout may vary by destination, order value, contents, and security checks.

3. CHARGES, ESTIMATES, AND TIMING

  • Shipping charges are displayed at checkout before you confirm your order.
  • Delivery estimates are indicative and not guaranteed; transit times can be affected by carrier performance, customs controls, local delivery conditions, and other external factors.
  • Estimates are calculated from dispatch, not from the time you place your order.

4. DISPATCH & HANDLING

  • Orders are prepared and dispatched on business days (excluding UK public holidays).
  • Verification steps (e.g., payment/anti-fraud, address confirmation) may affect dispatch timing.
  • We may consolidate multiple items into a single shipment or split into partial shipments (see TERMS OF SALE).

5. ADDRESSES, SIGNATURE & ACCESS

  • We ship only to countries shown at checkout.
  • No PO Boxes.
  • A signature may be required on delivery. Carriers may request proof of identity where appropriate.
  • You are responsible for providing a complete and accurate address and for ensuring someone is available to receive the goods. Delivery problems arising from incomplete/incorrect addresses are your responsibility.

6. TRACKING & DELIVERY ISSUES

  • Tracking details (where available) are provided after dispatch.
  • If tracking shows “delivered” but you have not received the parcel, contact the carrier first, then notify us.
  • Report delivery issues as soon as possible so we can assist with carrier investigations.

7. INTERNATIONAL DUTIES, TAXES & CUSTOMS (DAP/DDU)

  • International orders are shipped DAP/DDU (Delivered At Place / formerly DDU).
  • Import duties, taxes, brokerage, and customs charges are payable by you to the carrier or your local authority.
  • Customs inspections can add unpredictable delays that are outside our control.
  • If you decline to pay import charges or cannot be contacted, the shipment may be returned or destroyed by the carrier. Any return, storage, re-shipping, or destruction fees are your responsibility.

For VAT treatment and invoices, see the TAX POLICY.

8. FAILED DELIVERY & RETURNS TO SENDER

  • If delivery fails (e.g., no one available to sign, incorrect address, unpaid import charges) and the parcel is returned, we may charge return and re-shipping fees.
  • Re-delivery will be arranged once fees are settled and any address corrections are confirmed.

9. RISK & TITLE

  • Risk in the products passes to you on delivery to the address provided (or to your nominated carrier).
  • Title passes when we receive payment in full, including all applicable delivery charges.
  • See the TERMS OF SALE for full details.

10. DAMAGE, LOSS & SHORTAGES

  • Inspect shipments on receipt.
  • Report any visible damage, loss, or shortages to the carrier at delivery (where possible) and notify us promptly at info@auricle.co.uk.
  • Keep all packaging and contents while a carrier investigation is in progress.

For faulty product handling, see the RETURNS POLICY.

11. RESTRICTIONS & COMPLIANCE

  • Certain destinations, products, or materials may be restricted by carrier rules or local regulations.
  • We reserve the right to cancel or amend shipments that breach carrier or legal restrictions, with a refund for any undeliverable items.

12. FORCE MAJEURE

We are not liable for delays or failures caused by events beyond our reasonable control (including, without limitation, severe weather, strikes, carrier failures, customs actions, or governmental measures).

13. CHANGES TO THIS POLICY

We may update this policy from time to time. Changes take effect when posted on this page.

14. CONTACT

Shipping enquiries: info@auricle.co.uk
Formal notices: see COMPLAINTS & NOTICES. Company details: see COMPANY INFORMATION.

Version: 09.08.2025