SHIPPING & DELIVERY POLICY

Effective Date: 9 August 2025

NON NEGOTIABLE POLICY: Shipping is provided only on the terms set out in this Shipping and Delivery Policy. If you do not accept these terms, do not place an order. See the TERMS OF SALE.

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1. Scope

This policy applies to all orders placed with AURICLE through our website or by invoice. Website use is governed by the TERMS OF SERVICE.

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2. Carriers and service options

• United Kingdom: Royal Mail or DHL, depending on checkout availability
• International: DHL for all destinations outside the United Kingdom

Services shown at checkout may vary by destination, value, contents and security checks.

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3. Charges, estimates and timing

• Shipping charges are shown at checkout before you place your order
• Delivery estimates are indicative only and not guaranteed
• Transit times may be affected by carrier performance, customs controls and local conditions
• Estimates apply from the time of dispatch, not from the moment the order is submitted

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4. Dispatch and handling

• Orders are dispatched on business days, excluding UK public holidays
• Verification steps may affect dispatch
• We may combine items into one shipment or split into partial shipments where needed

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5. Addresses, signature and access

• We ship only to countries displayed at checkout
• PO Boxes are not accepted
• A signature may be required
• It is your responsibility to provide complete and accurate delivery details
• Delivery issues caused by incorrect addresses are your responsibility

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6. Tracking and delivery issues

• Tracking details are provided when available
• If tracking shows delivered but the parcel is missing, contact the carrier first and then inform us
• Report delivery issues as soon as possible so we can assist with the carrier investigation

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7. International duties, taxes and customs (DAP and DDU)

• International orders are shipped on DAP or DDU terms
• Import duties, taxes, brokerage and customs charges must be paid by you
• Customs inspections may add delays that are outside our control
• If you do not pay import charges, the parcel may be returned or destroyed
• Any return, storage, re shipping or destruction fees are your responsibility

For VAT treatment, see the TAX POLICY.

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8. Failed delivery and returned parcels

• If delivery fails because of absence at the address, incorrect details or unpaid import charges, and the parcel is returned, we may charge return and re shipping costs
• Re shipping will take place once fees are settled and any address corrections are confirmed

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9. Risk and title

• Risk passes to you on delivery to the address provided or to your nominated carrier
• Title passes once payment is received in full, including delivery charges
• See the TERMS OF SALE for more detail

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10. Damage, loss and shortages

• Inspect all shipments on receipt
• Report damage, shortages or missing items to the carrier where possible and notify us promptly
• Keep all packaging while the investigation is carried out

For faulty items, refer to the RETURNS POLICY.

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11. Restrictions and compliance

• Some destinations or product types may be restricted by carrier rules or local regulations
• We may cancel or amend shipments that cannot legally be delivered

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12. Force majeure

We are not responsible for delays or failures caused by events outside our reasonable control, including weather disruption, strikes, carrier failure, customs action or government measures.

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13. Changes to this policy

Changes take effect when published on this page.

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14. Contact

Shipping enquiries: info@auricle.co.uk
Formal notices: see COMPLAINTS AND NOTICES
Company details: see COMPANY INFORMATION

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Version: 09.08.2025