Join Us|Sign In
AURICLE's Ram skull logo

ACCESSIBILITY STATEMENT

Effective Date: 9 August 2025

This statement applies to the AURICLE websites and checkout experience.

We aim to make our services usable by as many people as possible. If you experience any accessibility barriers, contact info@auricle.co.uk — we aim to respond within 5 business days.

1. SCOPE

This statement covers:

  • auricle.co.uk
  • auriclejewelry.com
  • Shopify Checkout (hosted on a separate Shopify domain)
  • Third-party integrations used within our purchase flow, including DHL and Royal Mail (for shipping rate/label/tracking), and our live chat powered by the ChatGPT API

Website use is governed by our TERMS OF SERVICE. For personal data and cookies, see our PRIVACY POLICY and COOKIE POLICY.

2. STANDARD WE AIM TO MEET

We aim to meet the WCAG 2.2 Level AA guidelines across core user journeys (browsing, account, cart, checkout). Some third-party components may not fully meet these guidelines; see §6.

WCAG (Web Content Accessibility Guidelines) define how to make web content more accessible to people with disabilities. “Level AA” is the commonly adopted benchmark.

3. WHAT WE’VE TESTED

  • Keyboard-only navigation (no mouse)
  • Automated audits using Lighthouse
  • Manual checks on Windows, iOS, and Android devices

We continue to iterate on headings, focus order, alt text, and form labels as part of ongoing development.

4. SUPPORTED ENVIRONMENTS

The sites are built with Next.js and deployed on Vercel. We support modern browsers that receive security updates. Older or unsupported browsers may not function correctly.

5. KNOWN LIMITATIONS

  • Colour & imagery: Display characteristics vary by device and screen type. Jewellery colours and finishes may appear different in real life compared with on-screen images.
  • Third-party components: Some elements provided by Shopify (checkout), DHL, Royal Mail, and the ChatGPT-powered live chat may not fully align with WCAG 2.2 AA. We raise issues with vendors where feasible.

If you encounter an issue not listed here, please tell us at info@auricle.co.uk.

6. THIRD-PARTY SERVICES

We rely on third parties for some functionality:

  • Shopify Checkout (payments, order processing)
  • DHL and Royal Mail (rates, label generation, tracking links)
  • Live chat via ChatGPT API

While we do not control their code, we monitor changes and pass on accessibility feedback.

7. NON-HTML CONTENT

We currently do not offer general PDF downloads. Invoice PDFs may be issued as part of your order process via Shopify; these may not yet meet all accessibility criteria.

8. COOKIES

Cookies are required for core functionality (authentication, cart, checkout). We do not provide per-category cookie settings. You may accept cookies to use the website, or decline by not using the website. See the COOKIE POLICY.

9. FEEDBACK & CONTACT

If you need assistance or wish to report an accessibility problem:

10. ENFORCEMENT & REVIEW

We review this statement annually and whenever we make significant changes to the websites or checkout.

Version: 09.08.2025